We want you to love what you buy from Giora. If you’re not satisfied, here’s how we handle returns:

1. Returns

  • Return requests must be made within 7 days of product delivery.
  • The item must be unused, in original packaging, with tags intact.

2. Return Process

  • Email us at varsha@gioragallery.com with your order number and reason for return.
  • Once approved, we will schedule a pickup or provide the return address.
  • Return shipping costs are borne by the customer (unless item is defective).

3. Refunds

  • If a return and refund is approved, the amount will be automatically credited to your original payment method within 10 business days.
  • Refunds will be credited to the original payment method.

4. Exchanges

  • We do not currently offer direct exchanges. Please return the item and place a new order.